Description
- Allocation: Hybrid: 2/3x at the client
- Configure objects, fields, page layouts, record types, and validation rules.
- Maintain workflows, approval processes, and automation tools (Flows, Process Builder) – Data Management
- Ensure data quality and integrity through regular audits.
- Import, update, and export data using Data Loader or similar tools. – Reporting & Dashboards
- Create and maintain reports and dashboards for business insights. – User Support & Training
o Provide technical support and training to end-users. - Develop documentation and best practices for Salesforce usage. – System Upgrades & Enhancements
- Stay updated on Salesforce releases and implement new features.
- Collaborate with developers and business teams for customizations. – Security & Compliance
- Manage security settings and ensure compliance with company policies.
Requirements
Functional Skills:
User Management
- Create and manage user accounts, roles, profiles, and permission sets.
- Implement role hierarchy and sharing rules for data access.
Data Management
- Maintain data integrity through validation rules and duplicate management.
- Perform data imports, updates, and exports using tools like Data Loader.
Security & Compliance
- Configure security settings (field-level security, object permissions).
- Ensure compliance with company policies and Salesforce best practices.
Process Automation
- Build and maintain workflows, approval processes, and automation using Flows and Process Builder.
- Optimize business processes for efficiency.
Reporting & Dashboards
- Create and customize reports and dashboards for different business units.
- Provide actionable insights through data visualization.
System Configuration
- Customize objects, fields, page layouts, record types, and apps.
- Manage picklists, validation rules, and formula fields.
Release & Change Management
- Test and deploy new Salesforce features and updates.
- Document changes and communicate impacts to stakeholders.
User Support & Training
- Provide end-user support and troubleshoot issues.
- Conduct training sessions and create user guides.
Integration Support
- Assist with integration between Salesforce and other systems (ERP, marketing tools).
- Monitor and maintain data flow between platforms.
Performance Monitoring
- Monitor system health and usage.
- Identify opportunities for optimization and scalability.
Technical Skills
- Strong knowledge of Salesforce configuration (objects, fields, workflows).
- Familiarity with Salesforce automation tools (Flows, Process Builder).
- Basic understanding of Apex and Lightning Components (nice-to-have).
- Experience with data management tools (Data Loader).
Soft Skills
- Excellent communication and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Strong attention to detail and organizational skills.
Desired Certifications
- Salesforce Certified Administrator (mandatory)
- Advanced Administrator, Platform App Builder (preferred)
Required languages:
- English – C1
- Portuguese (General) – B2
Benefits
- The benefits will be determined after the contractual conditions have been defined.
