SAP Data Migration Factory Critical Case Management Expert

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Description

Responsibilities
  • Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project
    situations.
  • Act as first responder for critical issues impacting timelines and deliverables.
  • Coordinate with technical and functional teams to resolve blockers quickly and efficiently.
  • Maintain escalation logs and ensure transparency of critical issues to management.
  • Implement preventive measures to reduce recurring issues and improve process resilience.
  • Communicate status updates and resolution plans promptly to stakeholders and leadership.


Requirements

  • Years of experience: 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects.
  • Hands-on experience in SAP S/4HANA migration programs or large-scale rollouts is mandatory.
Functional Skills
  • Strong knowledge of ERP rollout processes, data migration dependencies, and business-critical workflows.
  • Ability to analyze root causes and propose preventive measures for recurring issues.
  • Skilled in risk assessment and contingency planning.
Technical Skills
  • Familiarity with common automotive SAP S/4HANA target architectures, data migration processes especially when
    migrating non-regulated, non-SAP systems into S/4HANA, and integration points.
  • Understanding of incident management tools (e.g., ServiceNow, Jira) and escalation workflows.
  • Proficiency in MS Excel, Power BI and reporting dashboards for tracking critical cases.
  • Experience with Agile or hybrid project management frameworks.
  • Knowledge of incident and escalation management best practices.
Soft Skills
  • Excellent communication and stakeholder management skills, also when under pressure.
  • Strong problem-solving and decision-making abilities in time-sensitive situations.
  • Ability to prioritize and multitask during parallel rollouts.
  • Calm and structured approach to managing crises and escalations.
Languages
  • Portuguese – B2 / English – C1


Benefits

The benefits will be determined after the contractual conditions have been defined.

Information

  • Date Posted: February 4, 2026
  • Location: Porto / Portugal
  • Experience: Senior (5+ years)
  • Job Type: Full Time
  • ID: BIZ-0001288
  • Apply now

Join a team that values your growth

We’re always looking for talented people who want to make an impact. If this role sounds like a good fit, take the next step — apply now and let’s build something great together.

Working at Biz means being in an environment where the pace is fast, but the support from the team makes all the difference. It’s a place where we learn every day, even through challenges — and there are plenty of them! 😊

What I value most is the openness to share ideas, the spirit of teamwork, and the constant drive to improve processes. It’s not always easy, but it’s always an opportunity to grow.

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I’m New to the Biz Team, and It’s Already Been an Amazing Experience!
Since day one, it’s been an incredible journey! The company has such a positive environment, with people always willing to help each other. I felt so welcomed right from the start, especially with the welcome gifts — #lovedit <3!

More than that, I feel useful, valued, and motivated to grow alongside the team. Thank you, Biz, for the opportunity!

Ana Nonato Data Analyst

Working at Biz Is Like Diving into a World of Opportunities
Here, we have the freedom to be creative, grow, and constantly learn through new experiences.

In my case, having moved from Brazil to Portugal, Biz has been more than just a workplace — it was a crucial pillar of support during my adaptation to a new culture. This environment gave me the strength to face the challenges of immigrant life with more ease and confidence.

I am immensely happy to be part of the Biz team and to contribute positively to the growth of the company and the amazing people who walk this journey with me.

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Working at Biz Was a Turning Point
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This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

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It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

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